How IT firms benefit from outsourcing

Respondents for Accenture survey were 565 executives representing a diverse range of industries from across the globe.

The survey provides a snapshot of the choices and challenges facing companies.

Highlights of the survey include 61% of the respondents saying that outsourcing helps their companies perform better and 74% expressing satisfaction with their outsourcing experience.

The kind of partner to choose, the processes to be outsourced and how to structure a deal are question that commonly arise when companies consider outsourcing for the first time points out the survey.

Majority cited IT learning, training and supply chain as most commonly contracted out.
Although price is an important criteria in deciding the outsourcing partner, it does not appear to be a priority.

Most respondents cited the capability of the provider as the prime influencer in outsourcing decision. Other two factors being flexibility of the partner and price quoted by them.

While many Indian software vendors stress on the importance of having global presence as a competitive advantage, survey reveals otherwise.

Just 39% of the respondents gave prominence to the outsourcing providers global reach.

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