Methodology

We follow a smart and innovative methodology, which provides a framework to effectively and efficiently transition processes offshore, manage and monitor them, and further, build out IT systems for these processes.

SmartSourcer adopts a 3 staged approach to IT/BPO service delivery

WIN CONTRACT > TRANSITION OUTSOURCED PROCESS > MANAGE THE OUTSOURCED PROCESS AND BUILD OUT IT SYSTEMS

Our highly skilled consultants work on-site with clients, study their processes, capture them formally and provide clients with a decision support framework towards outsourcing their processes.

The formal approach is based on value chain concepts, which enable clients to monitor the outsourced processes (KPIs) and gain valuable feedback about the quality of the outsourced services. Changes in business can be quickly replicated at the remote site, thus creating a highly agile operations system.

Knowledge

We possess the Domain and the Process expertise in-house with extensive capabilities in delivering solutions which bring about cost savings coupled with enhanced business value.

Technology

We apply smart business transformation technology to integrate domain expertise, technical skills and project management discipline through consistent and robust processes, tools, and IT infrastructure to maximize timely delivery of superior IT and BPO solutions.

Our framework enables continuous innovations to achieve increased process efficiencies with focus on process modeling, process improvement, metrics development, transition planning, building out tech systems for the outsourced processes, transition and stabilization of the outsourced process.

Resource

We offer clients the best in class IT/BPO infrastructure located in a 6000 sqft facility in Pune, India with a 50+ seater BPO/IT capacity and the capability to scale operations to desired seat levels.